f you’re moving to a new home or selling your property, you might be wondering how to transfer your Vivint home security system to the new owner. Thankfully, Vivint makes the process fairly simple. Whether you’re relocating or selling your home, knowing how to transfer your Vivint service will ensure the new homeowner can enjoy the same level of security you had. In this article, we’ll walk you through the steps to transfer Vivint service to a new owner, and answer some common questions along the way.
Why You Might Need to Transfer Vivint Service
There are several situations where you might need to transfer your Vivint service:
- Selling Your Home: When selling a property that has a Vivint security system installed, the new owner may want to continue with the service rather than starting fresh with a new provider.
- Moving to a New Location: If you’re relocating to a new home, Vivint allows you to transfer your service to the new address, ensuring that your security system travels with you.
- Changes in Ownership: If you’re transferring your Vivint service to a family member or someone else who’s taking over the system, you’ll want to initiate the account transfer process.
No matter the reason, transferring your Vivint service is straightforward and ensures that the new owner can continue to benefit from their home security system without interruptions.
How to Transfer Vivint Service to a New Owner
Step 1: Contact Vivint Support
The first step in transferring your Vivint service is to reach out to Vivint’s customer support team. You’ll need to provide the details of the transfer, such as the new owner’s contact information and any changes in service location. Vivint customer support will guide you through the process and help facilitate the transfer.
Vivint’s support team can be reached via Vivint support page. They will ask you to confirm your account details and then provide instructions for completing the transfer.
Step 2: Verify Your Account
To begin the transfer, you’ll need to verify your account. This includes providing proof of identity and confirming the details of the service. You’ll also need to specify whether the new owner will be keeping the system or upgrading it to a different Vivint service package.
Step 3: Update the System’s Service Address
If you’re moving to a new home, the next step is updating the service address. Vivint offers a convenient process for transferring your service from one location to another. Once you’ve verified the address change, Vivint will schedule a technician to visit your new home if necessary to ensure the system works correctly in your new space. You can find more details about the address transfer process on Vivint’s Move Page.
Step 4: Complete the Transfer to the New Owner
For those selling their homes or transferring ownership to another person, the final step is completing the transfer of the account to the new owner. Vivint will update the account to reflect the new owner’s information, and they will also guide the new owner through any additional steps needed to activate the service under their name.
This ensures a seamless transition and that the new owner can start using the security system immediately. The account holder will also need to confirm any equipment ownership details as part of the transfer process.
Step 5: Sign a New Contract (If Necessary)
In some cases, the new owner may need to sign a new service contract, especially if they want to modify the existing plan or add additional services. Vivint customer support will explain all available options to the new owner during the transfer process.
Frequently Asked Questions
How long does it take to transfer Vivint service to a new owner?
The process of transferring Vivint service can take several days to complete, depending on the specifics of the transfer. However, Vivint typically handles the majority of the process quickly once the details are finalized. If there are any special circumstances or technical needs, this could extend the timeline.
Can I transfer my Vivint service to a new location?
Yes, Vivint allows you to transfer your service to a new location if you’re moving. You’ll need to update your service address, and Vivint will assist in ensuring your system works correctly at the new home. For more details, visit Vivint Moves.
What happens if the new owner doesn’t want to keep the Vivint system?
If the new owner doesn’t want to keep the Vivint system, they may choose to cancel the service. Vivint may also allow you to remove the equipment, but the process may vary depending on the situation. It’s essential to discuss this with Vivint customer support to understand your options. For cancellation details, visit Vivint’s FAQ page.
Is there a fee to transfer Vivint service to a new owner?
Vivint does not typically charge a fee to transfer the account, but there could be charges if you need to change the service package or make any upgrades. The new owner may also be subject to fees if they sign a new contract or add services. Be sure to check with Vivint support for any applicable fees during the transfer process.
Do I need to send the equipment back?
In most cases, the new owner will keep the existing Vivint equipment. However, if you are moving out and no longer wish to use the system, you may need to return the equipment. Vivint customer support will provide instructions on how to handle the equipment return.
Conclusion
Transferring Vivint service to a new owner is a simple process that can be completed by contacting Vivint’s customer support team. Whether you’re moving to a new home or selling your property, Vivint makes it easy to ensure the new owner can continue enjoying the benefits of the security system. By following the steps outlined above and reaching out to Vivint support, you’ll ensure a smooth transfer of service.